Shipping & Logistics
Shipping Conditions
(a) Claims for damaged products must be made upon arrival or pick up of your order.
(b) Raw and unfinished edges are expected to be rough and without a clean cut. This is normal in the supply of raw materials like Wood Panels, Benchtops, Splashbacks, Shelving etc.
(c) We do not offer refunds on shipping fees, please choose your logistics option carefully.
Pick Up Conditions
(a) You must inspect your goods on pick up. Any fault claims must be made on pick up.
(b) We can offer forklift loading onto flat trays only, according to the safe load limits of your vehicle or trailer. You must be prepared to load your own goods if forklift loading is not possible.
(c) Typical loading times are to be expected, subject to customer traffic on the day.
(d) You are liable to safely secure your own order on/in your vehicle.
Logistics
(a) Any advice given as to the intended date or time of delivery is given subject to the availability of the goods and our capacity to effect delivery. We accept no responsibility should the goods not be delivered at the time or on the date advised. We may withhold delivery until the goods are paid for.
(b) We do not need to obtain a signed receipt from anyone at the place nominated for delivery by you but if we do obtain a receipt from someone we believe to be authorised by you to sign for the goods, then such signed receipt shall be conclusive evidence that the goods were delivered and that their condition and fitness for the purpose they were supplied are satisfactory to you.
(c) In the case we allow an exchange or refund you agree to pay us a re-stocking fee at the rate advised by us.
(d) Delivery may take 1 to 15 working days, subject to stock availability.
(a) Claims for damaged products must be made upon arrival or pick up of your order.
(b) Raw and unfinished edges are expected to be rough and without a clean cut. This is normal in the supply of raw materials like Wood Panels, Benchtops, Splashbacks, Shelving etc.
(c) We do not offer refunds on shipping fees, please choose your logistics option carefully.
Pick Up Conditions
(a) You must inspect your goods on pick up. Any fault claims must be made on pick up.
(b) We can offer forklift loading onto flat trays only, according to the safe load limits of your vehicle or trailer. You must be prepared to load your own goods if forklift loading is not possible.
(c) Typical loading times are to be expected, subject to customer traffic on the day.
(d) You are liable to safely secure your own order on/in your vehicle.
Logistics
(a) Any advice given as to the intended date or time of delivery is given subject to the availability of the goods and our capacity to effect delivery. We accept no responsibility should the goods not be delivered at the time or on the date advised. We may withhold delivery until the goods are paid for.
(b) We do not need to obtain a signed receipt from anyone at the place nominated for delivery by you but if we do obtain a receipt from someone we believe to be authorised by you to sign for the goods, then such signed receipt shall be conclusive evidence that the goods were delivered and that their condition and fitness for the purpose they were supplied are satisfactory to you.
(c) In the case we allow an exchange or refund you agree to pay us a re-stocking fee at the rate advised by us.
(d) Delivery may take 1 to 15 working days, subject to stock availability.