You can use all the main Credit/Debit Cards and direct bank transfers in our store.

Website adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using
SSL (secure socket layer technology), which is widely used on the internet for processing
payments safely.

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is
normally available within the next few days of dispatch.
You can also check our online order tracking page.

The Mutata Adventure ships worldwide. Shipping is available for most all around the world. Please contact us for international shipments.

All items are subject to a handling period before they are dispatched.
99% of orders leave the warehouse within 10-14 days of payment.
We will notify you by email when your items have been shipped.

If for any reason whatsoever your items do not arrive within 45 business days from the
purchase date, please contact info@mutataadventure.com.au

• Standard Shipping in Australia: 3-7 business days
• Standard International Shipping: 8-20 business days
• All orders will be dispatched from our warehouse/ supplier warehouse within 14 business days. In peak periods please allow for up to 20 business days for dispatch.

This depends on where you live and which product you order. The package will be delivered to your nearest depot. Depot can offer forklift loading onto flat trays only, according to the safe load limits of your vehicle or trailer. You must be prepared to load your own goods if forklift loading is not possible.

Your package would be shipped from Gold Coast or Sydney. Most orders are shipped from Sydney. If you need more information about this, please contact us at info@mutataadventure.com.au

If you have received a damaged or faulty product from Mutata Adventure, please send us a photographic, or video proof of the damage within the same day and we will send you a new item right away.

If this happens to you, email us at info@mutataadventure.com.au as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, If your order has already entered the shipping process, we won't be able to stop it.
Please contact us anyway, as we still care and we'll try to help in any case. We know how
frustrating it can be to pay for something you can't use. Please note: if we can't cancel the
order, we won't do a refund if you ordered your products to the wrong address.

Customs, Postal Services & Website are different entities, hence we are not liable for any
delays caused by customs or local post services and cannot be made responsible for the
customs services in your country.
Payment of customs charges and taxes is the responsibility of the recipient and will not be
covered by us here at the Mutata Adventure. For further details of charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country's customs department
directly and asking them to release your items.

Once you have placed an order, the information goes straight to the shipping department
which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.
Please ensure that all the information you have provided is correct before submitting your
order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent
address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.